I genuinely do not think it can do what I need to do, if only because people cannot describe what they want in such a way as to make it useful.
Honestly I want to engrave this sentence onto the Bat Signal and broadcast it into the night every time I see this discussion comes up.
This is not in any way comparable to your expertise and experience, but I worked in the tech support office for my university library during my senior year of college. My division handled the back end of the library's website and holdings catalogs (and our own specific portals of ILL + related services), and we were constantly getting requests from librarians who meant well but couldn't really describe what they wanted. Just as you say, one of the most important skills anyone could have in that position is to be able to translate what people say they want into a meaningful adjustment.
Bit of a non sequitur, but:
I've been working on a fantasy novel called The Demon King whose main character is a tech support guy from New Jersey who's been magically thrust deep into a postapocalyptic future. His main talent isn't that he can code (/ do magic), but rather that he listens to people and is infinitely patient in working through complicated problems. In my story, that patience and ability to listen is what saves the world.
This is just to say that I agree with every word you wrote. It's so good and true. Thank you!
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timeasmymeasure
no subject
Date: 2024-04-05 12:17 pm (UTC)Honestly I want to engrave this sentence onto the Bat Signal and broadcast it into the night every time I see this discussion comes up.
This is not in any way comparable to your expertise and experience, but I worked in the tech support office for my university library during my senior year of college. My division handled the back end of the library's website and holdings catalogs (and our own specific portals of ILL + related services), and we were constantly getting requests from librarians who meant well but couldn't really describe what they wanted. Just as you say, one of the most important skills anyone could have in that position is to be able to translate what people say they want into a meaningful adjustment.
Bit of a non sequitur, but:
I've been working on a fantasy novel called The Demon King whose main character is a tech support guy from New Jersey who's been magically thrust deep into a postapocalyptic future. His main talent isn't that he can code (/ do magic), but rather that he listens to people and is infinitely patient in working through complicated problems. In my story, that patience and ability to listen is what saves the world.
This is just to say that I agree with every word you wrote. It's so good and true. Thank you!